Privacy Policy

Effective Date: February 01, 2026
Last Updated: February 01, 2026

Introduction

Higher Standard of Service (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, their families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fnlife.life for our services in the Greater Maryland area.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request information about our services
Schedule a consultation or assessment
Become a client or engage our services
Apply for employment
Contact us through our website or other means

This information may include:

Name, address, phone number, and email address
Date of birth and age
Emergency contact information
(when required) Social Security number (for service provision and billing)
(when required) Insurance information and Medicare/Medicaid details
(when required) Payment and billing information

Protected Health Information (PHI)

As a licensed community service provider, when we collect and maintain Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes:

(when required) Medical history and health conditions
(when required) Physician information and medical records
(if applicable) Medications and treatment plans
Service or Care assessments and care plans
Progress notes and service documentation

Please refer to our separate Notice of Privacy Practices (HIPAA Notice) for detailed information about how we handle your Protected Health Information.

Technical Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring to website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide, coordinate, and manage Pre-Employment Transition Services
Assess client needs and develop individualized service plans
Communicate with agency partners, clients, families, and community partners
(if required) Process payments and handle billing matters
Comply with legal and regulatory requirements
Improve our services and website functionality
Send service updates and important notifications
Respond to inquiries and provide customer support
Maintain safety and security
Conduct quality assurance and training

How We Share Your Information

We may share your information with:

Service Providers and Business Associates

Agency professionals involved in assessing services to you
Billing and payment processors for services delivered to you
IT service providers and data hosting companies
Legal and accounting professionals
(when required) Insurance companies and Medicare/Medicaid programs

Legal Requirements

We may disclose information when required by law, including:

Compliance with court orders or legal processes
Reporting to state licensing agencies, Maryland State Department of Education, and or
Division of Rehabilitation Services, from here on out referred to as DORS
Mandatory reporting obligations (abuse, neglect, public health)
Protection of rights, property, or safety

With Your Consent

We may share information with family members, caregivers, or others you authorize to receive information about your care.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information, including:

Secure, encrypted data transmission
Access controls and authentication measures
Regular security assessments
Employee training on your privacy and security
Secure storage of physical and electronic records

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access and review your personal information
Request corrections to inaccurate information
Request restrictions on certain uses of your information
Opt out of marketing communications
Request a copy of this Privacy Policy
File a complaint if you believe your privacy rights have been violated

For rights specific to your Protected Health Information, please refer to our HIPAA Notice of

Privacy Practices.

Retention of Information

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Under Maryland law, we maintain client records for at least three years from the date of last service or as otherwise required by law.

Children’s Privacy

Our services are not directed at individuals under the age of 18, except when providing services to minor clients under Pre-ETS, which is provided or coordinated by DORS, to help students begin identifying career interests and learn skills in preparation for a transition to employment and/or post-secondary education, under appropriate legal authority.

We do not knowingly serve or collect information from children under the age of 13 without parental or guardian consent.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Maryland-Specific Provisions

As a Maryland-licensed DORS Community Rehabilitation Partner (CRP), we comply with:

Maryland Statutes, under DORS, requirements of community partners to be licensed by BHA or DDA for Supported Employment/Employment Services and/or to achieve third-party national accreditation for employment services, such as CARF.
DORS Agreements, agencies serving individuals with chronic mental illness: consideration of provision of Evidence-Based Practice in Supported Employment
DORS Agreements; agencies serving transitioning youth: inclusion of preparatory experiences, connecting activities, work-based experiences, and youth leadership activities
All applicable state privacy and confidentiality laws

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Family New Life Ministries Services Inc.

Phone: 301-273-8795

Email: BTaylor@fnlife.life

Address:

5457 Twin Knolls Road, Columbia, MD, USA

For complaints or concerns about our privacy practices, you may also contact:

Dr. Barbara Taylor, Director, 301-273-8795, BTaylor@fnlife.life
DORS is a division of the Maryland State Department of Education (MSDE).
Division of Rehabilitation Services (for HIPAA concerns)
https://www.maryland.gov/privacy-and-security-policy

Notice: This Privacy Policy applies to information collected through our website and general business operations. For information about how we manage your Protected Health Information under HIPAA, please request our Notice of Privacy Practices.